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Customer Services: 01524 793818

Home > Terms And Conditions

Terms And Conditions

About Us This web site is owned and operated by Bowland Outdoors Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

Bowland Outdoors
The Priory
The Square
Scorton.
Lancashire
PR3 1AU
England

Phone: 01524 793818
Email: info@bowlandoutdoors.com
Company number: 06896904
Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we dispatch your order for delivery. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule
We will normally send your order to you in 2 business days although some items can take longer at busy times. We ask that customers leave 10 working days to receove their order.

You must inform us within ten working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number or name in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
Reaching Us

Bowland Outdoors
The Priory
The Square
Scorton
Lancashire
PR3 1AU
England

Email us on.
info@bowlandoutdoors.com

Call us on.
Phone: 01524 793818
Privacy Policy

Bowland Cycling do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.

Returns for non-suitable items should be notified to Bowland Cycling & Outdoors within 7 days of delivery and be returned no longer than 20 days from date of delivery. Items must be in original, undamaged packaging and in a saleable condition and must not be fitted or used. Postage must be covered by the customer.

All unsuitable returns are subject to a re-stocking fee (£5.00 for clothing and small items, £15 for bikes, frames and forks). This fee will be deducted from the amount refunded. Refunds will be issued back via the original method of payment within 30 days of receipt of item at Bowland Cycling & Outdoors.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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